Took a week to get anyone on the phone after that. Had they read the letter I sent with it (which they advised me to do) they would have known that I already switched extractors and that it needed to be test fired more than once for it to start jamming up. I eventually sent it back to the factory, where it was lost, and came back late with a note that just mentioned switching the extractor, which I'd already done. Wouldn't function out of the box, brand new at over $1000. I can't speak for the 1911, but I had their Thompson a while back.
